FAQ'S

Why buy from Blanks/USA?

Think of us as a full circle solution. Not only do we provide the product, but we provide the knowledge. Whether it's downloading online templates, catching up on prescription paper regulations, discovering new tips and tricks or speaking to our experienced customer service team, you will see the added value in continuing to be our customer.

Furthermore, we're here to help. Our list of custom manufacturing options is growing rapidly and our streamlined process can fit your time frame. We are ready to support your company's growth.

How can I get a sample?

Blanks/USA offers a variety of sample packs. Go to our Samples page to choose the sample pack you need. Add it to your cart and checkout as if you were ordering any of our products. You just pay shipping and handling.

You can request specific product samples by emailing us at customercare@blanksusa.com, filling out our Contact Us form, calling us at 1-800-328-7311 or faxing your request to 1-800-328-7312. Up to 5 sheets are complimentary, 6-10 sheets have a flat fee of $10. For more than 10 sheets, cost will be determined at the time of request. Samples may take 3-5 days to process before shipping.

Do you have templates for your products?

Yes, there are free, easy to use templates available from BlanksUSA.com. Each product has up to six different formats to choose from including Adobe® InDesign®, Adobe® Illustrator®, Adobe® Acrobat® PDF, Microsoft® Word, Microsoft® Publisher and QuarkXPress®. Choose the format that fits your design software. For additional template needs or assistance, contact template@blanksusa.com. More template information here.

In addition, the free Blanks/USA Online Design Studio enables you to easily lay out your files for printing on Blanks/USA products without requiring additional design software.

How does shipping work?

You can find additional shipping information here.

I'm a tax exempt organization, what do I need to do?

If you are a tax exempt organization and have not submitted your tax exemption paper work, please follow the steps below:

  1. Fax your State Sales Tax Exemption Certificate to Blanks/USA at 1-800-328-7312.
  2. Contact our customer service team at 1-800-328-7311 to confirm your certificate was received and to update your account.

If you have already submitted your tax exemption paperwork and would like to also be tax exempt for online purchases, please contact our customer service team at 1-800-328-7311 to have your online account updated.

I'm a paper merchant. How do I view my pricing online?

Currently, we do not have wholesale merchant pricing available online. To get your pricing or place an order, call us at 1-800-328-7311 or email us at customercare@blanksusa.com.

How do I get a discount?

We offer occasional discounts on select products. Most of our discounts are communicated through our e-newsletter. You can sign-up for our e-newsletter at the bottom of this page. You can also find out about our most current promotions by following us on Facebook and Twitter.

What are your payment options?

Online Orders

We accept Visa, MasterCard, Discover and American Express.

Fax and Phone Orders

We accept Visa, MasterCard, Discover and American Express, checks and money orders. If you would like to fax in your order form, please submit your order to our secure fax line 1-800-328-7312.

We also offer terms to pre-qualified accounts.

Is BlanksUSA.com a secure site?

BlanksUSA.com uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from BlanksUSA.com, you must use an SSL-enabled browser such as Google Chrome, Safari, Internet Explorer or Firefox. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the internet.

You can help us by also taking precautions to protect your personal data when you are on the internet. Change your passwords often using a combination of letters and numbers and make sure you use a secure web browser. Get more details on our Privacy Policy page.

How do I know I am getting the right color paper?

We have made every effort to display as accurately as possible the colors of the paper that appear on our website. However, as the actual colors you see will depend on your monitor, we can't guarantee that your monitor's display of any color will be accurate.

What is your return policy?

You can read about our return policy on the Shipping Information page.

How do I return something?

You can read about how to return something on the Shipping Information page.

What is my product is damaged?

You can read about damaged products on the Shipping Information page.

Can anyone buy Kan't Kopy® Prescription and Security Paper?

Kan't Kopy® Security and Prescription paper protect documents and provide multiple security features to guarantee the safety of documents if they are copied. We take measures to ensure that our products are used by authorized customers only. If Blanks/USA is made aware that our Kan't Kopy® products are being used illegally in any way, we will cooperate with law enforcement agencies to the fullest extent.

In order to ensure our products are not being used by unauthorized customers Blanks/USA will require a federal tax ID number from customers ordering Kan't Kopy® Security and Prescription paper. Orders will NOT be processed until Blanks/USA has received the federal tax ID number. Please Contact Us to provide your federal tax ID number.

How compatible are your products?

Our products come on paper stocks compatible with copiers, offset printers, laser printers and ink jet printers. Check the product details and additional information for the products' compatibility to see if it will work on your equipment.

We cannot guarantee compatibility on every make and model in the market, so it's always best to check your printer manual and adjust your printer settings as needed for best results when printing on specific stocks. If in doubt, request some samples and we'll be happy to send them to you for you to verify compatibility.

What does HP Indigo Certified and Kodak Nexpress mean?

Many of our products and stocks have received HP Indigo certification and are qualified Kodak Nexpress substrates. Through testing procedures and evaluations, these certification programs ensure quality performance of our products.

What is DigitalBlanks™?

The DigitalBlanks™ line features our most popular products, designed and manufactured specifically for trouble-free use in copiers, inkjet printers and laser printers. You'll find products pre-perforated, pre-scored, pre-glued and pre-finished to save you time and money. Just print and break or cut apart. DigitalBlanks™ are also designed to utilize equipment not only at printing companies but also small businesses and home offices. The newest part of the family, DigitalBlanks™ bleed formats, supply printers with the best digital products with bleeds for any request.

Examples of DigitalBlanks™ products:

  • DigitalBlanks™ Pre-Cut™ Jumbo Door Hanger
  • DigitalBlanks™ Presentation Folder Kit
  • DigitalBlanks™ Pre-Cut™ Regular Raffle/Even Tickets
  • DigitalBlanks™ Pre-Cut™ Regular Table Tent
  • DigitalBlanks™ Pre-Cut Tri-Fold Brochure Mailer
  • DigitalBlanks™ Pre-Cut™ Postcard #3
  • And many more

What is pt.?

Thickness of cover paper is measured in Point or pt. You will see cover papers referred to as 8 pt., 10 pt., 12 pt. and 14 pt. In the case of 10 pt., this would be stated as "10 point paper." The higher the pt value the thicker the paper. Therefore 14 pt is thicker than 10 pt.

Each point or pt. equals .001 inch

  • 8 Pt. = .008 inches
  • 10 Pt. = .010 inches
  • 12 Pt. = .012 inches
  • 14 Pt. = .014 inches

What is C/1s and C/2s?

C/1s and C/2s are used to indicate which side of some papers have a coating on it. C/1s refers to paper "coated on one side." C/2s refers to paper "coated on two sides."

Is there sales tax for my order?

Blanks/USA is located in Minneapolis, MN. Blanks/USA is not obligated to collect sales tax for sales shipped outside of our home state of Minnesota.

How do I contact Blanks/USA?

Customer Service Hours

  • Monday - Friday
  • 7:30 a.m. - 5:30 p.m. central time

Contact Information